Identify Goals
Determine and documents the specific aspects of service and operations to evaluate.
Parking PI™ - PARKING MYSTERY SHOP SERVICES
Elevate your customer experience through genuine insights. Our unique mystery shopper program, Parking PI™, offers an in-depth look into your customers’ experiences. By evaluating every touchpoint of your operation, we identify strengths and areas for improvement. Here’s some of the key features we provide:
• Objective Performance Evaluation: Unbiased assessment of your operations.
• Detailed Feedback Reports: In-depth analysis of customer interactions and service quality.
• KPI Measurement: Tracking key performance indicators to gauge effectiveness.
• Service Improvement Recommendations: Specific actions to enhance customer satisfaction.
• Compliance Verification: Ensuring staff adherence to company policies and procedures.
OUR PROCESS
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Checklist
Develop a thorough checklist for the mystery shop to ensure all relevant aspects of service and operations are assessed.
3
Assign Mystery Shopper
Assign a mystery shopper based on specific times and days of the week, including nights and weekends, to ensure comprehensive evaluation.
4
Completed Checklist
Providing a finalized checklist that includes observations and findings from the shops.